Ikke bare, bare med Google Apps…


Los Angeles City bestemte for en tid siden at de skulle kaste ut Microsoft Office til fordel for Google Apps i nettskyen. Lisensbesparelsene ville være enorme og det samme med administrasjonen av systemene. Trodde man.

Nå viser det seg at Google Apps ikke er like enkelt å ta i bruk som forventet.  Google Apps skulle erstatte Microsoft Office, mens Google Mail skulle erstatte GroupWise fra Novell som brukerne var veldig frustrerte over.

Pilotinstallasjonen som omfatter 2.400 brukere i 32 avdelinger har ikke gitt de ønskede resultater. Man klager over treghet og ustabilitet. I en intern rappoprt fra Los Angeles City heter det:

On April 5, 2010 … the working group acted to expand the duration of, and number of participants in, the pilot for this system because current pilot users have experienced issues and problems that have negatively affected their productivity and department operations. This expansion may result in the delay of the citywide implementation of the Google system.

Og det fortsetter:

At the meeting many of the departments expressed concerns about both the performance and the functionality of the new system. Performance concerns focused on the slowness with which e-mails were sent, received and accessed in the new system. Functionality concerns focused on features currently available in GroupWise that are unavailable, or significantly different, in Google’s system. Further, the Los Angeles Police Department indicated that several security issues have yet to be resolved, and that a pilot of its technical support staff must be successfully completed before it can be expanded to the rest of the LAPD. Some pilot participants also identified new capabilities that were not available to City staff using GroupWise, including collaboration tools, chat, and compatibility with a wider range of mobile devices.

Og fortsetter:

At several locations around the City with slower network connections, however, the new system [Google] still appears to operate more slowly than GroupWise did. ITA will continue testing those locations.

Nå tror ikke Los Angeles City at implementeringen av Google-løsningene vil bli ferdige før i 2011. I mellomtiden vil de fortsette å betale lisenskostnader for GroupWise fra Novell, noe som innebærer en ekstra kostnad på 660.000 dollar for en seks måneders utsettelse.

Kanskje de burde vurdere å hive ut både Microsoft og Google for noe som er både bedre og billigere?