Sosial programvare skaper mer effektiv offentlig forvaltning

Windsor-Essex Ontario benytter sosial programvare for å skape en smartere og mer effektiv offentlig forvaltning.

Bloggeren John F. Moore har snakket med Kristina Verner, som er leder for forskning og utvikling ved Centre for Smart Community Innovation, University of Windsor. De snakket om et mangeårig Smart Community prosjekt som nå begynner å gi full uttelling for Windsor-Essex Ontario. I dette arbeidet har University of Windsor spilt en avgjørende rolle som mellomledd for næringslivet og den offentlige forvaltningen. Og de har oppnådd imponerende resultater som skaping av nye arbeidsplasser, økt intern effektivitet og økt servicekvalitet og servicegrad i den offentlige forvaltningen. Her er noe av det de har oppnådd:

  • A program that resulted in the recycling of 250 tons of garbage that was used in new housing projects. This also led to the creation of 30 new jobs.
  • A program focused on helping asthma sufferers in the region. Asthma is a major health issue in the area and has historically had a large negative impact on organizations, ranging from lost hours of productivity due to sick time to associated medical health cost. The programs, which enabled workers to more quickly find information and treatment, has led to a reduction in sick days of 55% at one large local automobile manufacturing plant.
  • A program that enables local businesses to publicize their goods and services in more interactive and social ways is driving more business to the area. In one example, noted by IBM, “an automotive manufacturer was able to gain its first client in the aerospace industry” due to this program.
  • A focus on new markets that recognized existing manufacturing jobs for the auto-industry were shifting away. This resulted in 300 permanent jobs at CS Wind/Samsung and 175 initial permanent jobs at OYA Solar/Silken Solar, a focus on alternative energy sources being seen as an excellent investment both now and in the future.

Et av nøkkelelementene i å få til dette samarbeidet og prosjektene har vært sosiale samhandlingsløsninger fra IBM. Programvare som WebSphere Portal og IBM Lotus Web Content Management, IBM Lotus Quickr, IBM Lotus Sametime, ogIBM Lotus Domino har vært viktige elementer i disse løsningene.  Men i tillegg har disse to momentene vært svært avgjørende for resultatoppnåelsen:

  • A clear set of goals and strategy to meet these goals.
  • A willingness to be flexible, nimble, agile. When the potential for a quick win occurs they are unafraid to tackle them as long as they lead to real, meaningful, change.

Her kan du selv høre hva Kristina Verner forteller: