When I flew from Frankfurt to Orlando, my luggage did not follow the same flight. It was what we call lost luggage. But finally #Lufthansa fixed it!
Two Lufthansa employees followed my frustrations on twitter (@mynotesblog) and took action. They tracked my luggage and made sure I got the service I needed.
This is a great example on what true Social Business is all about. Follow your customers, understand their problems – and solve them!
Alex and Lily – you were great social community managers!
CEO of Brainworker AS. Keynote Speaker, Writer, Blogger, Consultant, Social Business and Productivity Evangelist with more than 30 years of professional experience.
Ask me if you want your business and employees to increase their productivity by 25 % with my help! I will empower them with a super effective New Way To Work!
✉ arne@brainworker.no
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View all posts by Arne Sigurd Rognan Nielsen
