When I flew from Frankfurt to Orlando, my luggage did not follow the same flight. It was what we call lost luggage. But finally #Lufthansa fixed it!
Two Lufthansa employees followed my frustrations on twitter (@mynotesblog) and took action. They tracked my luggage and made sure I got the service I needed.
This is a great example on what true Social Business is all about. Follow your customers, understand their problems – and solve them!
Alex and Lily – you were great social community managers!