#Lufthansa solved my problems – the social business way

When I flew from Frankfurt to Orlando, my luggage did not follow the same flight. It was what we call lost luggage. But finally #Lufthansa fixed it!

Two Lufthansa employees followed my frustrations on twitter (@mynotesblog) and took action. They tracked my luggage and made sure I got the service I needed.

This is a great example on what true Social Business is all about. Follow your customers, understand their problems – and solve them!

Alex and Lily – you were great social community managers!

Thank You!